Mobile Technical Support Representative

Responsibility:

• Provide excellent technical support service for one of the world’s leading Smart Phone products
• Provide customer support and technical issue resolution via E-Mail, phone and chat
• Provide information on products and services.
• Provide of solutions for technical and service issues.
• Handling customer inquiries and complaints.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Excellent understanding of the English language (oral and written)
• At least 2 years of working experience in offshoring call center field is required for this position.
• Familiar with PC and digital consumer electronic products.
• Strong knowledge with mobile phone operating system (Android and Windows Mobile)
• Experience with GSM, CDMA or GPRS products is preferred.
• Good interpersonal, communication and presentation skills
• Be able to maintain pleasant communication with good customer service sense and self-control.
• Experience as technical support in a call center environment, particularly in troubleshooting is an advantage
• With customer service experience in US or ANZ is a definite advantage
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Applicants should be Filipino citizens or hold relevant residence status.

20 vacancies