Process Improvement Program Manager - Six Sigma Green Belt Certified

Sitel Philippines Corporation

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com

Responsibilities:

1. Represents and encourages a continuous improvement culture within the site.
2. Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Requirements:

1. Strong understanding of the call center industry and operations.
2. Ability to work in a dynamic, fast-paced environment.
3. Understanding and ability to use statistical process analysis.
4. Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
5. Understanding and ability to use math principles, charts, and graphs.
6. Two years of contact center management experience
7. One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.
8. Excellent technical skills in MS Project, Word, and Excel.
9. Lean Six Sigma or Six Sigma Green Belt training, preferred.
10. Willing to work in shifiting schedule preferably graveyard shift.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414