Service Invoicing Specialist

Lexmark is a leading developer, manufacturer, and supplier of printing solutions for offices and homes in more than 150 countries. The corporation and its products have received more than 2,000 awards and industry accolades around the world. The company is a fast growing, integrated global developer and designer of software, firmware, and hardware for Lexmark’s printer products with headquarters in Lexington, Kentucky, U.S.A.

It also has a Shared Sevice Center for back office processes brought over from North America, Europe and Asia. Shared Services include Order to Cash, Supply Chain, Finance, Customer Service, Sales & Technical Support, Distributed Fleet Management and Global Operations. We offer an attractive compensation package as well as opportunities for professional growth and development to the successful candidate.

RESPONSIBILITIES:

1. Responsible for the managing Service Activities for customers in the US.
2. Identify issues on Service Activities through monitoring of call queues; understand the driver of the issue and then resolve the issues either through the system or in working with the customer.
3. Answer customer questions on issues with Service Activities via the phone.

REQUIREMENTS:

1. Bachelor’s degree and/or equivalent
2. 1-2 years customer service experience
3. Strong customer service & problem resolution skills.
4. Excellent computer skills, including Excel and MS Word.
5. Working US business hours required.